The Oasis Centre – Cornwall: Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Post
The Oasis Centre – Cornwall, 26 Fore Street, St Columb Major, Cornwall, TR9 6RH
Telephone
01637 889682
enquiries@oasiscentre-cornwall.org.uk
What information we collect, use, and why
We collect or use the following information to provide services:
- Names and contact details
- Gender
- Ethnicity
- Addresses
- Date of birth
- Emergency contact details
- Photographs or video recordings
- Service use history
- Dietary information (including allergies and health conditions)
- Information about relevant care needs (including disabilities, home conditions, dietary requirements and general care provisions)
- Records of meetings and decisions
- Website user information (including user journeys and cookie tracking)
- Information relating to compliments or complaints
We also collect or use the following information to provide services:
- Health information
We collect or use the following information to receive donations or funding and organise fundraising activities:
- Names and contact details
- Addresses
- Payment or banking details
- Donation history
- Tax payer information (for Gift Aid purposes)
We collect or use the following personal information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Recorded images, such as photos or videos
- Website and app user journey information
- Records of consent, where appropriate
Lawful bases and data protection rights
Under UK data protection law, we must have a lawful basis for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions that may apply on the ICOs website :
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure – You have the right to ask us to delete your personal information.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing – You have the right to object to the processing of your personal data.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services is:
- Legitimate interests we re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- To be able to communicate information regarding the services we provide, to assist with signposting for further support, and to maintain health and safety for all our members, staff and volunteers.
Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:
- Legitimate interests we re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- To enable our supporters and donors to maintain involvement and be updated on the benefit to the community that is made by their donations.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
- Directly from you
- Family members or carers
- Referring organisations, for example, your GP Practice, your health and care workers
How long we keep information
We will retain your personal data for no longer than is necessary to fulfil the purpose it was collected it for. The length of time we retain your person information is determined by operational and legal considerations as well as best practice.
We are legally required to hold some types of information to fulfil our statutory and regulatory obligations e.g. health & safety, accounting and tax purposes.
Further reasons we may retain personal information include:
- Investigating complaints
- Evidence in defence of a legal claim
- Ensuring you are supressed from marketing if you have indicated your preference to never hear from us in the future
We review our retention periods on a regular basis.
If you would like to know more about how long we hold your personal data for please email us at enquiries@oasiscentre-cornwall.org.uk
Who we share information with
Others we share personal information with
- Organisations we need to share information with for safeguarding reasons
Cookies
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer s hard drive.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies. You can set your browser to refuse all or some browser cookies, except for necessary cookies which allow the website to function.
Our website uses Google Analytics.
Types of Cookies we use
Necessary
| Cookie | Type | Duration | Description |
| _GRECAPTCHA | https | 5months 27days | This cookie is set by Google reCAPTCHA service to identify bots to protect the website against malicious spam attacks. |
Analytics
| Cookie | Type | Duration | Description |
| _ga_* | 2 years | This cookie is installed by Google Analytics to store and count page views | |
| _ga | https | 2 years | The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. |
| _gid | https | 1day | This cookie stores information on how visitors use a website, while also creating an analytics report of the website s performance. Some of the data that is collected includes the number of visitors, their source, and the pages they visit anonymously. |
| _gat_gtag_UA_* | http | 1minute | Set by Google to distinguish visitors
|
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO s address:
Information Commissioner s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113